Terms of Service

Effective Date: May 28, 2026  |  Last Updated: May 28, 2026

1. Acceptance of Terms

Welcome to Pizza Luce. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of the website located at eat-pizzaluce.digital (the "Website") and all related services, features, content, and functionality offered by Pizza Luce (collectively, the "Services").

By visiting our Website, creating an account, placing an order, subscribing to our newsletter, or otherwise engaging with our Services in any capacity, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms in their entirety, you must immediately discontinue your use of the Website and Services.

These Terms apply to all users of the Website, including without limitation browsers, customers, merchants, vendors, and contributors of content. Pizza Luce reserves the right to refuse service to anyone for any reason at any time, consistent with applicable law.

You represent and warrant that you are at least eighteen (18) years of age, or the legal age of majority in your jurisdiction, and that you possess the legal right and authority to enter into this Agreement. If you are using our Services on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

Pizza Luce is a food service business operating in the United States. Through our Website at eat-pizzaluce.digital, we offer the following services to our customers:

• Online Food Ordering: Customers may browse our menu and place orders for pickup or delivery through the Website. Menu offerings, pricing, and availability are subject to change without notice.
• Menu Information: We provide detailed descriptions, pricing, allergen information, and nutritional data related to our food products to the best of our ability. However, menu items are subject to change, and ingredient information may vary.
• Catering Services: We may offer catering packages and group ordering options for events, gatherings, and corporate functions. Catering orders are subject to additional terms communicated at the time of booking.
• Loyalty Programs and Promotions: From time to time, we may offer promotional offers, discounts, loyalty rewards, or special deals to customers. These offers are governed by their own specific terms and conditions.
• Customer Account Management: Registered users may create and maintain customer accounts to manage their order history, payment information, and communication preferences.
• Customer Support: We provide customer service assistance via email and other communication channels as available.

Pizza Luce reserves the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Our Services are intended solely for personal, non-commercial use by individuals seeking to purchase food products and related services from Pizza Luce. Any other use of the Services requires our prior written consent.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Services, you agree to the following obligations:

• Provide accurate, current, and complete information when creating an account or placing an order, including but not limited to your name, contact information, delivery address, and payment details.
• Maintain the security and confidentiality of your account credentials, including your username and password. You are solely responsible for all activity that occurs under your account.
• Promptly notify Pizza Luce of any unauthorized use of your account or any other breach of security by contacting us at [email protected].
• Use the Services only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations of the United States.
• Comply with all applicable laws relating to the transmission of personal data from the United States.
• Ensure that any feedback, reviews, or content you submit through our Website is truthful, accurate, and does not infringe upon the rights of any third party.

3.2 Prohibited Activities

You agree that you will not engage in any of the following prohibited activities when using our Website or Services:

• Fraudulent Activity: Submitting false, inaccurate, or misleading information, engaging in identity theft, or attempting to impersonate any person or entity.
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Website, server, network, or any system connected to the Website.
• Malicious Code: Uploading, transmitting, or distributing any viruses, malware, spyware, ransomware, or any other harmful, disruptive, or destructive files or code.
• Data Scraping: Using automated tools, bots, scrapers, or similar data collection or extraction tools on the Website without our express written consent.
• Interference: Taking any action that imposes an unreasonable or disproportionately large load on our infrastructure, or that interferes with or disrupts the integrity or performance of the Website or Services.
• Unauthorized Commercial Use: Using the Services for any commercial purpose, including reselling pizza or food products purchased through our platform, without our explicit written authorization.
• Harassment: Harassing, abusing, insulting, threatening, or intimidating Pizza Luce employees, contractors, or other users.
• Intellectual Property Infringement: Reproducing, distributing, modifying, creating derivative works of, publicly displaying, publicly performing, or otherwise exploiting any content on the Website without our express prior written consent.
• Illegal Activity: Using our Services in furtherance of any illegal activity or in violation of any applicable federal, state, or local law.
• Circumventing Security: Attempting to probe, scan, or test the vulnerability of our systems or networks, or to circumvent any security or authentication measures.
• Spam: Sending unsolicited communications, chain letters, or other unauthorized advertising or promotional materials through our Website.

Violation of any of these prohibitions may result in the immediate termination of your account and access to our Services, and may subject you to civil and/or criminal liability under applicable law.

4. Intellectual Property Rights

The Website and all of its contents, features, and functionality — including but not limited to all information, software, text, displays, images, video, audio, photographs, graphics, logos, trademarks, service marks, trade dress, and the design, selection, and arrangement thereof — are owned by Pizza Luce, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The Pizza Luce name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pizza Luce or its affiliates or licensors. You must not use such marks without the prior written permission of Pizza Luce. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

These Terms permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may store files that are automatically cached by your Web browser for display enhancement purposes.
• You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of these Terms, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by Pizza Luce.

If you submit any feedback, suggestions, ideas, or other communications to us regarding the Website or Services ("Feedback"), you grant Pizza Luce a non-exclusive, worldwide, royalty-free, irrevocable, sublicensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

5. Payment Terms

Pizza Luce accepts various forms of payment for orders placed through the Website, including major credit cards, debit cards, and other payment methods as indicated at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.

All prices displayed on the Website are in United States Dollars (USD) and are subject to applicable sales tax as required by federal, state, and local law. Pizza Luce reserves the right to change prices for products and services displayed on the Website at any time and without notice.

Payment is due at the time of order placement. Orders will not be processed or prepared until payment has been confirmed. Pizza Luce uses third-party payment processors to handle transactions. By submitting your payment information, you authorize Pizza Luce and its payment processors to charge the designated payment method for all amounts due in connection with your order.

Pizza Luce does not store your full credit card or debit card numbers on our servers. Payment card data is handled by our PCI-DSS compliant payment processing partners.

Cancellations and Refunds: Due to the perishable nature of food products, all sales are generally final. If there is a problem with your order — including incorrect items, missing items, or quality concerns — please contact us at [email protected] within twenty-four (24) hours of receiving your order. We will review your concern and, at our sole discretion, may offer a refund, replacement, store credit, or other remedy. Pizza Luce reserves the right to refuse refunds in cases of suspected fraud or abuse.

Promotional Offers: Coupons, discount codes, and promotional offers are subject to their individual terms and conditions. They cannot be combined unless expressly stated, have no cash value, and are void where prohibited. Pizza Luce reserves the right to modify or withdraw any promotional offer at any time.

Delivery Fees and Service Charges: Delivery orders may be subject to delivery fees, service charges, or gratuity as displayed at checkout. These fees are non-refundable once an order has been dispatched for delivery.

6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business;
• Loss of data or goodwill;
• Business interruption;
• Personal injury or property damage;
• Unauthorized access to or use of our servers and/or any personal information stored therein;
• Any bugs, viruses, trojans, or the like that may be transmitted to or through our Website by any third party;
• Any errors or omissions in any content, or any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Website;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF PIZZA LUCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF PIZZA LUCE TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICES OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO PIZZA LUCE FOR THE SERVICES IN THE SIX (6) MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you in its entirety. In such jurisdictions, Pizza Luce's liability will be limited to the greatest extent permitted by applicable law.

7. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT;
• ANY WARRANTY ARISING OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE;
• ANY WARRANTY THAT THE WEBSITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS;
• ANY WARRANTY THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE;
• ANY WARRANTY THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED THROUGH THE WEBSITE WILL MEET YOUR EXPECTATIONS.

Allergen Disclaimer: Pizza Luce makes every reasonable effort to provide accurate allergen and ingredient information on our Website and in our physical locations. However, our food products are prepared in shared kitchen environments where cross-contamination with common allergens — including gluten, nuts, dairy, eggs, soy, shellfish, and others — may occur. Customers with food allergies or dietary restrictions should exercise caution and contact us directly at [email protected] before placing an order. Pizza Luce cannot guarantee that any product is entirely free from allergens.

Third-Party Links Disclaimer: The Website may contain links to third-party websites or services that are not owned or controlled by Pizza Luce. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party websites you visit.

8. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Website or Services, including but not limited to your User Contributions;
• Your violation of any third party's rights, including intellectual property rights, privacy rights, or proprietary rights;
• Your violation of any applicable federal, state, or local law, regulation, or ordinance;
• Any claim that your use of the Services caused damage to a third party;
• Any misrepresentation made by you.

Pizza Luce reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any such matter without the prior written consent of Pizza Luce. Pizza Luce will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

9. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or related to them, their subject matter, or their formation (in each case, including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which Pizza Luce's primary place of business is located, without regard to its conflict of law provisions.

You agree that any legal action or proceeding between you and Pizza Luce arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You hereby consent to the personal jurisdiction and venue of such courts and waive any objection to the laying of venue of any such action in such courts.

Notwithstanding the foregoing, Pizza Luce reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened misappropriation or infringement of Pizza Luce's intellectual property rights or other proprietary rights.

These Terms shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.

If you are a consumer residing in a state that provides additional statutory rights or protections, nothing in these Terms shall limit your rights under applicable state consumer protection laws, including but not limited to the California Consumer Privacy Act (CCPA/CPRA) to the extent applicable, and the Federal Trade Commission Act (FTC Act) with respect to consumer protection standards.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve the dispute informally by contacting Pizza Luce at [email protected] and providing a written description of your complaint, the relief you are seeking, and your contact information. Pizza Luce will attempt to resolve the dispute within thirty (30) days of receiving your written notice. If the dispute is not resolved within thirty (30) days, either party may proceed to the dispute resolution methods set forth below.

10.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Subject to the exceptions set forth herein, you and Pizza Luce agree that any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be resolved by binding arbitration conducted by a recognized arbitration organization such as the American Arbitration Association (AAA), in accordance with its Consumer Arbitration Rules, as modified by these Terms. The arbitration shall be conducted in English and take place in the United States.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Agreement, including any claim that all or any part of this Agreement is void or voidable. The arbitrator's award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

10.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and Pizza Luce agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims, and may not otherwise preside over any form of a consolidated, representative, or class proceeding.

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may bring an individual action in small claims court. Pizza Luce may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights.

10.5 Opt-Out Right

You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted these Terms by sending a written notice to [email protected] stating your full name and that you are opting out of arbitration. If you opt out of arbitration, all disputes shall be resolved in accordance with Section 9 (Governing Law and Jurisdiction).

11. Term and Termination

These Terms of Service shall remain in full force and effect while you use the Website or Services. Pizza Luce may, in its sole discretion, with or without notice, and for any reason or no reason, immediately terminate your access to all or any part of the Website or Services, deactivate or delete your account, or bar any further access to the Website.

Grounds for termination include, but are not limited to:

• Breach of any provision of these Terms;
• Suspected fraudulent, abusive, or illegal activity;
• Extended periods of inactivity;
• Requests by law enforcement or other government agencies;
• Discontinuation of the Website or Services.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of your obligation to pay any outstanding amounts owed to Pizza Luce.

Upon termination of your account or these Terms for any reason, your right to use the Services immediately ceases. All provisions of these Terms which by their nature should survive termination shall so survive, including but not limited to: ownership provisions, warranty disclaimers, indemnification obligations, limitations of liability, and dispute resolution provisions.

Pizza Luce shall not be liable to you or any third party for any termination of your access to the Website or Services.

12. Changes to Terms

Pizza Luce reserves the right, in its sole discretion, to revise and update these Terms of Service from time to time. All changes are effective immediately upon posting on the Website, and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of and agreement to the changes.

We will make reasonable efforts to notify registered users of material changes to these Terms by:

• Posting a notice on the homepage of the Website;
• Sending an email notification to the address associated with your account; or
• Displaying a prominent notice within the Website.

It is your responsibility to check this page frequently so that you are aware of any changes, as they are binding on you. If you do not agree to the modified Terms, you must immediately stop using the Website and Services and, if applicable, close your account.

The date at the top of this page indicates when these Terms were last revised. We encourage you to review these Terms periodically for any updates or changes.

13. Severability

If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision hereof, and the remaining provisions shall continue with the same effect as if the invalid or unenforceable provision had not been included. The parties agree that a court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.

No waiver by Pizza Luce of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Pizza Luce to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

14. Additional Provisions

14.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Pizza Luce on the Website, shall constitute the entire agreement between you and Pizza Luce concerning the Website and Services, and supersede all prior and contemporaneous negotiations, discussions, agreements, representations, and understandings, whether written or oral, between the parties with respect to such subject matter.

14.2 No Third-Party Beneficiaries

These Terms of Service are for the sole benefit of the parties hereto and their respective successors and permitted assigns. Nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

14.3 Assignment

You may not assign or transfer these Terms or any of your rights or obligations hereunder without the prior written consent of Pizza Luce. Pizza Luce may freely assign or transfer these Terms without restriction. Any purported assignment in violation of this section is null and void.

14.4 Force Majeure

Pizza Luce shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, civil disturbances, embargoes, acts of civil or military authorities, government regulations, fire, floods, accidents, strikes, or shortages of transportation, fuel, energy, labor, or materials.

14.5 Electronic Communications

By using our Services, you consent to receiving electronic communications from Pizza Luce. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email or on the Website, satisfy any legal requirement that such communications be in writing.

14.6 Compliance with Laws

Pizza Luce operates in compliance with all applicable federal and state laws governing food service businesses in the United States, including but not limited to food safety regulations administered by the U.S. Food and Drug Administration (FDA), applicable state health department regulations, and consumer protection laws enforced by the Federal Trade Commission (FTC). Nothing in these Terms shall be construed to limit any rights you may have under applicable consumer protection laws.

15. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you need to contact Pizza Luce for any reason related to your use of our Services, please reach out to us through any of the following channels:

We strive to respond to all inquiries within three (3) to five (5) business days. For urgent matters related to food safety, order issues, or account security, please mark your email subject line accordingly to ensure prompt attention.

For legal notices specifically — including notices related to claims of intellectual property infringement, legal process, or formal dispute initiation — please address your correspondence to Pizza Luce via email at [email protected] with the subject line "Legal Notice."

These Terms of Service were last updated on May 28, 2026. © 2026 Pizza Luce. All rights reserved.